FAQs

Frequently Asked Questions

Scroll down to explore our responses to frequently asked questions about our popular LEGO, robotics, and technology summer programs. If you still have a question or would like to talk with us, just give us a call at (650) 638-0500.

General Questions

What is TechKnowHow's teaching philosophy?


TechKnowHow classes are designed so that students can learn technology skills while engaged in interesting hands-on projects. Our goal is to have students learn how to do some amazing things with technology—all in a supportive and fun atmosphere.




What is the camper-teacher ratio?


The camper-teacher ratio for our camps is a max of 7:1 in-person and 8:1 online. Many camps, such as online Minecraft camps, have smaller ratios, such as 5:1.




What types of students are the classes designed for?


If a student has a strong interest in the class content, there is a very strong likelihood that he/she will enjoy the class, regardless of his/her experience with specific technology (computers, LEGO® elements, etc.). We have found that interest, and not prior experience, is the key ingredient in ensuring a meaningful experience in our classes.




Will there be adult supervision throughout the day?


Yes! Our staff supervise the students throughout the day, both in class, as well as during the recess and lunch breaks.




Does each student have their own Computer/LEGO® components/building kit to work with?


For all camps, students receive their own building kits and computers to work on their projects. In the Python and Java camps, students will work on computer projects at their own computer, but will pair up for the supplemental robotics project.




Do students have any time for outdoor recreation?


Yes, we have a 20 minute recess break in the morning and another in the afternoon. During these times, students and staff go outside to eat snacks and participate in different recreation activities. In addition, if the student is staying full day, there is a half-hour lunch recess between classes.




Do you serve lunch or a snack?


No, please have each camper bring his/her own lunch, snacks and beverages.




Is there extended care supervision available?


Yes, the majority of our locations offer morning and afternoon extended care. Please visit the locations pages or check the daily schedule of each camp to determine if extended day hours are available.





Program Questions

Can I switch my child from one class to another?


Yes, please contact us at (650) 638-0500.




Will friends be together if they both sign up for the same class?


Yes, when registering online, please let us know if you wish students to be together, and we will ensure that they are in the same class and room.




Will I receive any confirmation after registering for camp?


Upon completion of registration, you will receive a confirmation email of your child’s enrollment. If you do not receive a confirmation email, please check your junk mail folder and add us to your "Safe List." You will also receive a reminder email 2-3 weeks before the camp start date with all camp details. Please feel free to contact us at any time if you do not receive these emails, or if you have any questions about camp.




What does it mean to be waitlisted?


Being waitlisted means your child is on a list to possibly get a spot in the desired camp. In order to get from the waitlist into the camp, an enrolled student must transfer out or cancel their registration. If a spot becomes available, we will contact you via phone. We do not increase the number of spots in a class due to a waitlist, since we want to maintain a camper-teacher ratio that is best for learning.




What is the Transfer and Cancellation policy?


Transfer & Cancellation Policy If you need to transfer to a different camp: ​​ In-person Camp to another In-Person Camp: Transfer at least 1 week prior to the start of your camp session, pending availability. In-person Camp to an Online Camp: Transfer at least 1 week prior to the start of your camp session, pending availability. Online Camp to another Online Camp: Transfer at least 1 week before the start of your camp session, pending availability. ​​ If you need to cancel: If you cancel prior to May 10, 2021, you will receive a full refund of your payment to the original payment method, less a $25 processing fee for each session canceled. The processing fee is $50 for the SF 3-week camps (covers fees kept by credit card company). If you cancel between May 10, 2021 and up to seven (7) business days prior to your camp start date, you will receive a credit voucher for each session purchased less a $25 processing fee for each session canceled, usable for any TechKnowHow offering through September 1, 2023 No credit or refunds will be provided if you cancel within seven (7) business days of your camp start date If TechKnowHow needs to cancel: If TechKnowHow cancels due to state, county or school health orders or mandate, you will receive a 90% refund to the original payment method and a 10% credit that can be used through September 1, 2023 If TechKnowHow cancels for any other reason, you can choose a 100% refund to the original payment method or a 100% credit that can be used through September 1, 2023 If TechKnowHow cancels in the middle of a weekly session due to state, county or school health orders or mandates, you will receive a prorated credit based on the number of days canceled in that week that can be used through September 1, 2023





Registration Questions

Can I switch my child from one class to another?


Yes, please contact us at (650) 638-0500.




Will friends be together if they both sign up for the same class?


Yes, when registering online, please let us know if you wish students to be together, and we will ensure that they are in the same class and room.




Will I receive any confirmation after registering for camp?


Upon completion of registration, you will receive a confirmation email of your child’s enrollment. If you do not receive a confirmation email, please check your junk mail folder and add us to your "Safe List." You will also receive a reminder email 2-3 weeks before the camp start date with all camp details. Please feel free to contact us at any time if you do not receive these emails, or if you have any questions about camp.




What does it mean to be waitlisted?


Being waitlisted means your child is on a list to possibly get a spot in the desired camp. In order to get from the waitlist into the camp, an enrolled student must transfer out or cancel their registration. If a spot becomes available, we will contact you via phone. We do not increase the number of spots in a class due to a waitlist, since we want to maintain a camper-teacher ratio that is best for learning.




What is the Transfer and Cancellation policy?


Transfer & Cancellation Policy If you need to transfer to a different camp: ​​ In-person Camp to another In-Person Camp: Transfer at least 1 week prior to the start of your camp session, pending availability. In-person Camp to an Online Camp: Transfer at least 1 week prior to the start of your camp session, pending availability. Online Camp to another Online Camp: Transfer at least 1 week before the start of your camp session, pending availability. ​​ If you need to cancel: If you cancel prior to May 10, 2021, you will receive a full refund of your payment to the original payment method, less a $25 processing fee for each session canceled. The processing fee is $50 for the SF 3-week camps (covers fees kept by credit card company). If you cancel between May 10, 2021 and up to seven (7) business days prior to your camp start date, you will receive a credit voucher for each session purchased less a $25 processing fee for each session canceled, usable for any TechKnowHow offering through September 1, 2023 No credit or refunds will be provided if you cancel within seven (7) business days of your camp start date If TechKnowHow needs to cancel: If TechKnowHow cancels due to state, county or school health orders or mandate, you will receive a 90% refund to the original payment method and a 10% credit that can be used through September 1, 2023 If TechKnowHow cancels for any other reason, you can choose a 100% refund to the original payment method or a 100% credit that can be used through September 1, 2023 If TechKnowHow cancels in the middle of a weekly session due to state, county or school health orders or mandates, you will receive a prorated credit based on the number of days canceled in that week that can be used through September 1, 2023





Still have a question? We'd be more than happy to talk with you in person! Give us a call at (650) 638-0500.

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