FAQs

Frequently Asked Questions

Scroll down to explore our responses to frequently asked questions about our popular LEGO, robotics, and technology summer programs. If you still have a question or would like to talk with us, just give us a call at (650) 638-0500.

General Questions

Can I switch my child from one class to another?

Yes, please contact us at (650) 638-0500.



Will friends be together if they both sign up for the same class?

Yes, when registering online, please let us know if you wish students to be together, and we will ensure that they are in the same class and room.



Will I receive any confirmation after registering for camp?

Upon completion of registration, you will receive a confirmation email of your child’s enrollment. If you do not receive a confirmation email, please check your junk mail folder and add us to your "Safe List." You will also receive a reminder email 2-3 weeks before the camp start date with all camp details. Please feel free to contact us at any time if you do not receive these emails, or if you have any questions about camp.



What does it mean to be waitlisted?

Being waitlisted means your child is on a list to possibly get a spot in the desired camp. In order to get from the waitlist into the camp, an enrolled student must transfer out or cancel their registration. If a spot becomes available, we will contact you via phone. We do not increase the number of spots in a class due to a waitlist, since we want to maintain a camper-teacher ratio that is best for learning.



What is the Transfer and Cancellation policy?

Due to Covid-19 situation and uncertainty surrounding it, here is our transfer and cancellation policy for Summer 2020. Transfers - You can transfer to another online or on-site camp if space is available. There is no fee, but please let us know 3 or more days before your online session, and up to 7 days before the start of your on-campus session. If you transfer from on-site to an online camp, you will receive a credit voucher for any remaining balance (fully transferable to family or friends, never expires). Cancellations: If you need to cancel your enrollment, or if a camp needs to be cancelled due to the covid-19 situation, you will receive a credit voucher for your full amount paid (fully transferable to family or friends, never expires). If you do need to cancel, please let us know as much in advance as possible, to allow others to enroll.



Program Questions

What types of computers do students work with?

The students work with Windows-PC laptops, except in select classes where we also use Apple iPad®s.



Do students get to take home their computer work?

Yes, students take home the majority of their computer projects on a USB drive.



Do students get to take home their building projects?

Since we use our LEGO® & K'NEX® elements and electronics supplies in classes throughout the year, students do not take home the projects that they build in class. We can provide a list of affordable suppliers for parts, though, if your son/daughter wants to get pieces/kits used in our classes. Also, students in the camps for ages 5-9 do take home a camp t-shirt and some classes get a mini LEGO® building kit as well!



Who are the instructors?

All of our instructors are individuals who have a great interest and ability in teaching technology to students in an exciting way. Some are current school teachers or are involved in university programs, pursuing teaching credentials or secondary degrees in education or educational technology. Others are college students pursuing degrees in computer science. Many instructors have taught classes with us in previous summers and/or assist in developing curriculum during the school year. Each instructor is trained in teaching specific lessons involving the software and technology products in the courses. In addition, all instructors go through a criminal history background check through the California Department of Justice. To view a sample of instructors, click here.



What about the age ranges...will my child be too young or old compared to the rest of the class?

Our camper age ranges are determined based on our many years of experience as well as project testing with students. If your child falls in the suggested age or grade range and has interest in the topic, there is a strong likelihood that he/she will enjoy the camp. If your child is turning the correct age for a specific camp by September just following the summer, you may register your camper without requesting an age exemption request. Anyone who is too young for the camp and whose birthday is after September would not be a good fit for the camp due to the class content and age of other students. It is best to wait a year and/or enroll in a camp which fits the students' age. Furthermore, since most classes have multiple instructors, we may arrange the seating of students so that the students are grouped by age. In this way, one or more instructors will work with the younger students, while another works with the older ones in the class. The base projects, lessons and software used in a class are the same for all students; the older students' work, on average, may have more details, enhancements, and extras. You can call us to get the current mix of students by age in a specific class.



Are TechKnowHow® camps suitable for girls?

Yes, our camps are designed to be fun and educational for both boys and girls! The number of girls attending our camps has been growing each year, and we find that those enrolled have a great time and enjoy working on the featured projects. If you wish to find out the current mix of students by gender in a specific class, please give us a call. Also, we an all- girl camp called Girls Know Tech, for ages 7-10.



Registration Questions

Can I switch my child from one class to another?

Yes, please contact us at (650) 638-0500.



Will friends be together if they both sign up for the same class?

Yes, when registering online, please let us know if you wish students to be together, and we will ensure that they are in the same class and room.



Will I receive any confirmation after registering for camp?

Upon completion of registration, you will receive a confirmation email of your child’s enrollment. If you do not receive a confirmation email, please check your junk mail folder and add us to your "Safe List." You will also receive a reminder email 2-3 weeks before the camp start date with all camp details. Please feel free to contact us at any time if you do not receive these emails, or if you have any questions about camp.



What does it mean to be waitlisted?

Being waitlisted means your child is on a list to possibly get a spot in the desired camp. In order to get from the waitlist into the camp, an enrolled student must transfer out or cancel their registration. If a spot becomes available, we will contact you via phone. We do not increase the number of spots in a class due to a waitlist, since we want to maintain a camper-teacher ratio that is best for learning.



What is the Transfer and Cancellation policy?

Due to Covid-19 situation and uncertainty surrounding it, here is our transfer and cancellation policy for Summer 2020. Transfers - You can transfer to another online or on-site camp if space is available. There is no fee, but please let us know 3 or more days before your online session, and up to 7 days before the start of your on-campus session. If you transfer from on-site to an online camp, you will receive a credit voucher for any remaining balance (fully transferable to family or friends, never expires). Cancellations: If you need to cancel your enrollment, or if a camp needs to be cancelled due to the covid-19 situation, you will receive a credit voucher for your full amount paid (fully transferable to family or friends, never expires). If you do need to cancel, please let us know as much in advance as possible, to allow others to enroll.



Still have a question? We'd be more than happy to talk with you in person! Give us a call at (650) 638-0500.

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